1. Shipping Policy
At Tinkz, we strive to deliver your orders in a timely and efficient manner. Please review our shipping and delivery policies to understand how we handle your shipments.
2. Shipping Locations
We currently ship to locations within India. We can offer international shipping on request.
3. Shipping Methods and Costs
We offer various shipping options to meet your needs:
- Standard Shipping: Delivery within 5-7 business days. Shipping costs are calculated at checkout based on the weight and destination of your order.
- Express Shipping: Delivery within 2-3 business days. Additional charges apply, and shipping costs are calculated at checkout based on the weight and destination of your order.
4. Processing Time
All orders are processed within 2-4 business days. Orders are not shipped or delivered on weekends or holidays. If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in the shipment of your order, we will contact you via email or telephone.
5. Order Tracking
Once your order has been shipped, you will receive a Shipment Confirmation email containing your tracking number(s). The tracking number will be active within 24 hours. You can track your order through our website or the carrier’s website.
6. Delivery Timeframes
Estimated delivery times are provided at checkout and are subject to the chosen shipping method and your location. While we make every effort to deliver your order within the estimated timeframe, delivery dates are not guaranteed, and delays may occur due to factors beyond our control.
7. Shipping Confirmation and Order Tracking
- Shipping Confirmation: You will receive a Shipping Confirmation email once your order has shipped, containing your tracking number(s).
- Order Tracking: The tracking number will be active within 24 hours. Use the tracking information provided to check the status of your delivery.
8. Shipping Address
Please ensure that the shipping address you provide is complete and accurate. We are not responsible for delays or misdeliveries resulting from incorrect or incomplete shipping information. If you need to change your shipping address, please contact us as soon as possible.
9. Damaged or Lost Packages
- Damaged Packages: If your order arrives damaged, please contact us immediately with your order number and photographs of the damaged product and packaging. We will work with you to resolve the issue promptly.
- Lost Packages: If you suspect your order is lost, please contact us with your order number and tracking information. We will investigate and take appropriate action to ensure your satisfaction.
10. Contact Us
If you have any questions or concerns regarding your shipping and delivery, please feel free to reach out to our customer support team.
Thank you for shopping with Tinkz. We appreciate your business and are committed to providing you with a seamless shopping experience.