Overview
We strive to provide the best quality products and excellent customer service.
Please review our Refund and Return Policy to understand the terms under which refunds and returns are processed for products sold in India.
Refund Policy
No Refunds After Shipping: Once a product has been shipped, we do not accept any refund requests. This is due to the personalized nature of our products.
Order Cancellation: You can cancel your order within 24 hours of placing it. To cancel your order, please contact our customer support team immediately. After 24 hours, cancellations will not be accepted as the customization process begins.
Only regular priced items may be refunded. Sale items cannot be refunded.
Return Policy
No Returns After Shipping: We do not accept returns once the product has been shipped. Due to the customized nature of our products, each item is made specifically for you and cannot be resold
Exceptions
Damaged or Defective Items: If you receive a damaged or defective item, please contact our customer support team within 48 hours of receiving the product. Provide us with detailed information and photographs of the issue. We will assess the situation and, if deemed necessary, offer a replacement or a refund.
Incorrect Customization: If there is an error in the customization (e.g., incorrect name or message), please contact us within 48 hours of receiving the product. We will verify the issue and provide a replacement or correction as required.
We strive to provide best in class service/ products to our customers.
How to Initiate a Claim
Contact Us: For any issues regarding damaged, defective, or incorrect customization, please contact our customer support team at [customer support email] or call us at [customer support phone number].
Provide Details: Include your order number, detailed description of the issue, and clear photographs of the product and the issue.
Resolution Process: Our team will review your claim and respond within 3 business days. If approved, we will arrange for a replacement or refund as applicable.
Contact Information
For any questions or concerns regarding our Refund and Return Policy, please contact us via Contact page.
Updates to This Policy
We may update this Refund and Return Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. Please review this policy periodically for any updates.